Cancellation and Refund Policy

This Cancellation and Refund Policy explains how users of HK Skill, a product of Hexagon Know Private Limited ("we", "us", "our"), can cancel subscriptions and request refunds.

All users can cancel their subscription at any time by visiting the Billing Settings section in their dashboard and clicking the "Cancel Subscription" button. Once canceled, access continues until the end of the current billing cycle.

Payments for subscriptions are final. Since users get instant access to digital features, we follow a strict no-refund policy unless covered under the exceptions below.

• Platform downtime exceeding 24 hours (caused by us)
• Accidental duplicate payments
• Situations mandated by applicable laws

These will be reviewed case-by-case and do not guarantee a refund.

We offer a 14-day free trial. Cancel within this period to avoid charges. After trial conversion to a paid plan, the standard no-refund policy applies.

Send your request to [email protected] with the subject "Refund Request" within 7 days of the payment. Include your account email and payment reference.

Approved refunds are processed within 5 business days to the original payment method. Taxes or fees charged by third parties may not be refundable.

Enterprise customers should refer to their signed agreement. Custom terms override this policy.

This policy is subject to change. Continued usage after updates implies acceptance of the revised terms.

Hexagon Know Private Limited
Suite No. 624, 2nd Floor, KC Arcade, CSEZ P.O,
Kochi, Kerala - 682037
India
Email: [email protected]
Phone: +91 88917 00108